Service Disruptions
21/05/2019: Upstream Network Outage
Due to an upstream technical issue, our web servers were offline between 11:10 and 11:42 (approximately 32 minutes) to... [More]
20/03/2018: Major Upstream Network Outage and DOS attack
From approxiamtely 14:45, as well as a major upstream network outage, our platform was subjected to a sustained Denial... [More]
26/05/2017: Intermittent Network Connectivity
Our primary data centre experienced intermittent network connectivity issues between 15:33 and 17:12.
Normal service... [More]
04/05/2017: Major Upstream Network Outage
A major network outage occurred with our upstream hosts between 12:03 and 13:59 (approx.), which affected many UK data... [More]
15/07/2016: Remote Desktops Temporarily Unavailable
Some users' Desktops were unavailable between 09:10 and 13:30 (approximately) due to a front-line application server c... [More]
30/03/2016: Platform Services Temporarily Unavailable
We experienced prolonged intermittent connection problems with our Desktop platform during this period.
This will ha... [More]
30/09/2015: Temporary Desktop Service Interruption
Further to yesterday's issue, we experienced intermittent connection problems with our Desktop platform between 16:30... [More]
29/09/2015: Temporary Desktop Service Interruption
We experienced intermittent connection problems with our Desktop platform between 16:00 and 17:00 (approximately).
T... [More]
30/07/2015: Temporary Desktop Service Distruption
Some customers were unable to log in to their desktops between 12:15 and 13:25 (approximately).
Our primary customer... [More]
03/06/2015: Temporary Service Distruption
The power supply unit of our primary Domain Controller server failed at approximately 15:45 today.
Our seconda... [More]
25/02/2015: Microsoft Exchange Service Disruption
Intermittent drops in connection with customers' Exchange Server mailboxes occurred between 21:00 and 02:00.
The cau... [More]
16/10/2014: Microsoft Exchange Service Disruption
Intermittent drops in connection with customers' Exchange Server mailboxes occurred between 13:30 and 17:30.
The cau... [More]
02/08/2014: Microsoft Exchange Service Disruption
Intermittent drops in connection with customers' Exchange Server mailboxes occurred during the week to 2 August 2014.... [More]
05/06/2013: Temporary Service Disruption
The platform was temporarily unavailable for some customers from 14:30 to 14:45 due to an outage of one of our main appl... [More]
22/04/2013: Temporary Service Disruption
The platform was temporarily unavailable for some customers from 11:05 to 16:30 due to an outage of one of our main appl... [More]
18/03/2013: Temporary Service Disruption
The platform was temporarily unavailable for some customers from 06:30 to 08:45 and from 09:30 to 18:00 as one of our se... [More]
14/12/2012: Temporary Service Disruption
The platform did not respond to external access requests for a period of 20 minutes until about 06:55 this morning.
... [More]
07/11/2012: Slow Platform Performance
Some users experienced slow performance of the platform this morning.
Our main application server was bombarded by a... [More]
06/11/2012: Temporary Service Disruption
The platform did not respond to external access requests between 08:22 and 09:06 this morning.
This was caused by a... [More]
23/10/2012: Platform Effectively Inaccessible
The platform was responding very slowly during the period 13:30 to 16:50 making it effectively inaccessible. This was... [More]
21/08/2012: Platform Network Performance
Performance of the server which performs the task of primary domain controller deteriorated, resulting in slow data tr... [More]
27/07/2012: Missing Desktop Applications
One of our application servers is behaving abnormally and not presenting some users with their usual desktop and applica... [More]
18/06/2012: Slow Response and Printing Problems
Apologies, but today a different and unrelated problem resulted in the same symptom for some users - i.e. slow respons... [More]
12/06/2012: Printing Problems
Some users experienced a variety of printing problems.
After investigation with the Net2Printer software developers,... [More]
06/06/2012: Internal DNS resolution failure
Problem persisted to 07/06/2012
Firstly, these problems were not related to the LINX failures of the previous week, which are explained in this articl... [More]
01/06/2012: London Internet Exchange (LINX) Outage
The London Internet Exchange (LINX) suffered an outage on Friday 01/06/2012, which began at 15:50 and continued late i... [More]